TechSupportGuru (“we,” “our,” or “us”) values your privacy and is committed to protecting your personal information. This Privacy Policy explains what data we collect, how we use it, and your rights regarding your information. By using our website or services, you agree to the terms outlined here.
Information We Collect
We may collect the following types of information when you interact with our website or services:
- Personal Information: Name, email address, phone number, and any details you provide in our contact or support forms.
- Website Details: Your website URL, platform (e.g., WordPress, Shopify, Wix), and a description of the issue.
- Login Credentials (If Provided): Temporary admin or hosting credentials for troubleshooting purposes via a secure channel.
- Technical Information: IP address, browser type, device information, and usage data collected via cookies or analytics tools.
How We Use Your Information
We use your information to:
- Provide website troubleshooting, bug fixes, and technical support.
- Communicate with you regarding your request.
- Improve our website and services.
- Maintain security and prevent misuse.
- Comply with legal requirements.
GDPR – Legal Basis for Processing
If you are in the European Economic Area (EEA), we process your personal data under the following legal bases:
- Consent – when you voluntarily provide information via forms or communications.
- Contract – when processing is necessary to deliver the services you request.
- Legitimate Interests – to improve our services, maintain security, and prevent fraud.
- Legal Obligation – when required to comply with laws or regulations.
Your GDPR Rights (EU/EEA Users)
If you are located in the EU/EEA, you have the right to:
- Access the personal data we hold about you.
- Request correction or updates to your data.
- Request deletion of your personal data (“right to be forgotten”).
- Withdraw your consent at any time.
- Request a copy of your data in a portable format.
- Object to the processing of your personal data in certain situations.
- Lodge a complaint with your local data protection authority.
Temporary Access to Your Website
If we require login credentials to diagnose or fix an issue:
- We will only use them for the agreed purpose.
- We will never store credentials longer than necessary.
- We recommend changing your password immediately after we complete the task or creating temporary login access.
- We are not responsible for any issues arising from credentials shared insecurely or by third parties.
Cookies and Tracking
We use cookies and similar technologies to enhance your browsing experience, analyze site traffic, and understand user behavior. You can disable cookies through your browser settings, but some site features may not work as intended.
Sharing Your Information
We do not sell or rent your personal information. We may share it with:
- Service Providers (e.g., hosting or analytics services) who assist in delivering our services.
- Legal Authorities if required by law or to protect our rights.
Data Storage and Security
We take reasonable measures to protect your information from unauthorized access, alteration, or destruction. However, no method of data transmission over the internet is 100% secure.
Data Retention
We retain your personal information only as long as necessary to fulfill the purposes described in this Privacy Policy or as required by law.
Your Rights
You have the right to:
- Request a copy of the personal data we hold about you.
- Request corrections or updates to your information.
- Request deletion of your personal data.
- Withdraw consent to our use of your data.
To exercise these rights, contact us at:
📧 info@techsupportguru.in
Third-Party Links
Our website may contain links to third-party sites. We are not responsible for the privacy practices or content of those websites.
Changes to This Policy
We may update this Privacy Policy from time to time. The latest version will always be posted on this page, with the effective date updated.
Contact Us
If you have questions about this Privacy Policy, how we handle your data, or your GDPR rights, contact us at:
📧 info@techsupportguru.in
🌐 techsupportguru.in